Return Policy

Last Updated:

Overview

At Relaxeilightin, we are committed to your satisfaction with our blinds and curtains. This Return Policy outlines the terms and conditions for returns and exchanges of our products.

Return Period

You have 14 days from the date of delivery to contact us regarding any issues with your order. For manufacturing defects or errors on our part, we will address the issue regardless of when it is discovered, subject to warranty terms.

Return Conditions

To be eligible for a return, the following conditions must be met:

• The product must have a confirmed manufacturing defect or error on our part
• You must contact us within 14 days of delivery
• The product must be in its original condition, unused, and in original packaging where possible
• You must provide your order number and documentation of the issue, including photographs if applicable

Custom Products

Due to the custom nature of our blinds and curtains, which are manufactured to your specific measurements and specifications, custom products cannot be returned or exchanged unless there is a manufacturing defect or error on our part.

Manufacturing Defects

If you receive a product with a manufacturing defect, please contact us within 14 days of delivery. We will inspect the product and, if confirmed as a defect, provide a replacement or repair at no additional cost to you.

Measurement Errors

If we made an error in measurements or specifications that results in a product that does not fit as intended, we will correct the issue by remanufacturing the product to the correct specifications.

Return Process

To initiate a return for a defective product:

1. Contact us within 14 days of delivery at askY3mxs9K1m or +44 1253 692444
2. Provide your order number and a description of the issue, including photographs if applicable
3. We will review your request and provide instructions for return or inspection
4. Upon confirmation of the issue, we will arrange for replacement, repair, or refund as appropriate

Order Cancellation Policy

You may cancel your order before production begins. Once production has started, custom orders cannot be cancelled without our written consent. If you wish to cancel an order:

• Contact us immediately if you wish to cancel before production begins
• Cancellation after production has started may incur charges for work already completed
• We will confirm cancellation in writing and provide details of any applicable charges

Refund Procedure

If you are eligible for a refund, the following procedure applies:

1. We will authorize the return and provide you with return instructions
2. You must return the product in accordance with our instructions
3. We will inspect the returned product to confirm the issue
4. Upon confirmation, we will process your refund to the original payment method
5. Refunds will be processed within 14 business days of receiving the returned product and confirming the issue
6. You will receive confirmation once the refund has been processed

Refunds are only available for confirmed manufacturing defects or errors on our part. The refund amount will be the purchase price paid, excluding any shipping costs unless the return is due to our error.

General Legal Requirements

This Return Policy is provided in accordance with applicable consumer protection laws, including:

• Your statutory rights as a consumer are not affected by this policy
• If you purchased online, you may have additional rights under distance selling regulations
• This policy does not affect any warranty rights you may have under your purchase agreement
• Nothing in this policy limits your legal rights or remedies under applicable law

This Return Policy should be read in conjunction with our Terms of Use. In case of any conflict, your statutory rights take precedence.

Return Shipping Costs

For products returned due to manufacturing defects or our errors, we will cover all return shipping costs. For other returns, shipping costs are the responsibility of the customer. We will provide you with return shipping instructions and arrange for collection if applicable.

Non-Returnable Items

The following items are generally not eligible for return:

• Custom-made products that have been manufactured according to your specifications and are free from defects
• Products that have been altered, modified, or damaged by the customer
• Products that have been installed and removed, unless there is a manufacturing defect
• Products that show signs of use beyond normal inspection
• Products returned without all original components, accessories, or packaging

Exceptions may apply in cases of manufacturing defects or errors on our part, which will be evaluated on a case-by-case basis.

Product Condition

Returned products must be in their original condition, unused, and in original packaging where possible. Products that have been installed, altered, or damaged by the customer may not be eligible for return.

Contact Us

For questions about returns or to initiate a return, please contact us:

Email: askY3mxs9K1m
Address: 110-112 Marton Dr, Blackpool FY4 3EX, UK
Phone: +44 1253 692444